eLearning - BlueCat Certified Support Professional - Level 1

BlueCat Certified Support Professional - Level 1

The BlueCat Certified Support Provider (Level One) eLearning program is essential training for technical analysts who plan to become a Tier One BlueCat Support provider for the BlueCat Address Manager and BlueCat DNS and DHCP Server solutions. This self-paced program includes videos and interactive software simulations with examples from customer support scenarios, bringing real-life context to the course material.

Prerequisites

Learners should have completed BlueCat Fundamentals before enrolling in this course.

Audience

This course is designed for partners providing Tier 1 support for Address Manager.

Course Length

The course is divided into modules and takes an estimated 4.5 hours to complete.

Delivery Method

This course is available as self-paced eLearning.

Eligible Certifications
Learners who complete BlueCat Support Provider Level 1 may be eligible to earn: [INSERT LOGO]

Course Objectives and Overview

This eLearning course focuses on the skills and knowledge necessary to successfully operate as a Tier One BlueCat Support provider for the aforementioned solutions. This course consists of a number of eLearning modules including interactive components and videos. The program includes examples from actual customer support scenarios, bringing context to the material at hand.

Upon successful completion of the BlueCat Support Provider Course, attendees are able to:

  • Use BlueCat DNS and DHCP Server and Address Manager “under the hood” configuration and system files to troubleshoot issues
  • Use the Platform Service Manager to replicate customer issues within a lab environment
  • Use the Datarake diagnostics tool and employ it in a Tier One support capacity
  • Apply common Linux tools for general system diagnosis and to troubleshoot customer issues
  • Use combinations of Linux commands with a focus on application from a Tier One support perspective
  • Apply a knowledge of common IPAM architectures and the underlying configuration files to support customers and troubleshoot service issues
  • Apply hardware troubleshooting procedures when assisting a customer with a BlueCat hardware specific support case
  • Use Common “real world” Tier One level support cases and the techniques used to bring these cases to resolution

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Course Outline

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