Available to all BlueCat customers, the Care Portal is the best way to interact with our Customer Care team and the ideal place to start when you have a question or a potential issue. The portal provides access to a wide variety of tools and technical information relating to BlueCat Products and Services, as well as questions and crowdsourced answers from our customers and employees alike.
How does the Care Portal benefit you?
Easy Access to Information:
- Solutions to common issues and FAQs
- Software downloads and Known Issues (e.g., security issues and feature requests)
- Product documentation, tools and troubleshooting tips
- Regular feature highlights, answers and suggested Best Practices
Fast Response Time:
- Multi-channel support from our team of experts, any time of day or night
- Efficient case submission and status updates for all open and closed cases
- Prompt responses to high severity issues that consistently exceed SLA expectations
- Knowledge Leaderboard features the community’s top contributors
- BlueCat Ambassador of the Month award recognizes those who regularly contribute their ideas, insights and experience to our community hub
- Connect, Educate and Learn (CEL) user groups offer customers a chance to meet with BlueCat experts to hear firsthand about upcoming product features and functionality