Technical Support is BlueCat Care’s standard service offering. To best support your BlueCat Products and Service solutions, we offer each Technical Support customer the following services:
- Guidance, tips and techniques for your BlueCat solutions
- Troubleshooting when you experience unexpected behavior or results
- Reproduction of any issues or product defects you encounter in your environment
- Assistance in providing alternative solutions to help maintain application stability until the issue or defect is corrected
- Access to software maintenance updates that cover hotfixes, cumulative patches and minor and major releases
- Overseeing hardware repair or replacement when and where applicable
Contact us for more information.