Technical Account Management (TAM) Program

A Deeper Partnership for Success

BlueCat’s Technical Account Manager (TAM) Program extends our standard maintenance and support program to a more personal, strategic and high-touch engagement.

Your designated Technical Account Manager (TAM) becomes a true extension of your internal team. TAMs are highly skilled and dedicated to your business providing on-going enhanced support services and proactive account management. The TAM Program provides a highly customized approach to proactively meeting your organization’s end-to-end business needs.

Each of our TAMs has multiple certifications and extensive training on BlueCat solutions.

Premium services include:

  • A designated senior technical resource with a thorough hands-on understanding of your network environment, deployment and overall business strategy
  • A direct point of contact for problem escalation
  • Proactive system, hardware, and software guidance tailored to your business environment
  • Planned and assisted upgrades and updates
  • Scheduled communication and activity
  • Regular status reports to ensure visibility and transparency
  • Quarterly Business Review (QBR) to review priorities, proactively plan and ensure the relationship is providing the highest possible value
  • Annual onsite system/solution reviews on mutually agreed upon schedule

How you benefit:

  • Escalation of issues to a senior team in critical situations
  • A senior BlueCat resource who knows your complex and unique environment which will allow for quicker responses to issues as well as a more in-depth approach for proactive activities such as best practice reviews
  • Assurance that there is someone guiding you through any maintenance activities and able to assist should a problem be identified immediately
  • Tailored introductions of new functionality that is applicable to your environment
  • Notification and guidance for the implementation of security patches

Contact us to find out more about the BlueCat TAM Program.

  • “The Care Team is amazing, responsible, and always helpful.” – CareSource

  • “BlueCat support has been extremely helpful during our upgrade and their support has been exceptional. Thank You!” – Radford University

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