If you desire a more hands-on experience with BlueCat, our Enterprise Support option may best support you and your business needs. Our proactive approach emphasizes building positive relationships and preventing problems before they occur. Your Enterprise Support Team is aware of your unique environment, your processes and procedures and is able to assist you in achieving your goals.
In addition to the services offered in Technical Support, we offer each Enterprise Support customer the following services:
- A designated team of senior technical resources with complete knowledge of your environment, systems and deployments
- A streamlined approach for engagement with your team, including direct email/telephone access to all resources
- An escalated point of contact for all impacting issues 24/7/365, including access to senior resources when needed
- Proactive system, hardware, security vulnerability and software guidance
- Planned, tested and assisted upgrades and updates
- Scheduled communication and activity through regular status reports
- Quarterly Business Review (QBR) including account status and roadmap reviews
- Annual onsite system/solution reviews on a mutually agreed upon schedule
- Root Cause Analysis (RCA) documentation for high severity cases, when requested
Contact us for more information.