BlueCat appreciates the challenges and budgetary constraints associated with upgrading your hardware, software and service offerings. That’s why we place a high priority on providing timely product End of Maintenance (EOM), End of Life (EOL) and End of Compatibility (EOC) information. BlueCat’s policies are designed to give you sufficient lead time and information to determine how the EOL of a specific hardware platform, software version or service offering may impact your organization.

End of Maintenance (EOM)

The date at which point a specific version of BlueCat software or hardware will no longer be supported by new software releases, patches or break-fix services.

BlueCat Customer Care may continue to assist customers running End of Maintenance (EOM) versions up until the related End of Life (EOL) date; however it is strongly recommended that customers begin to plan for an upgrade. Customers who continue to use End of Maintenance (EOM) platforms past the milestone dates do so at their own discretion.

We endeavor to provide our customers with 12 months’ notice in advance of the product EOM date so that they have adequate time to plan an upgrade.

End of Life (EOL)

The date at which point BlueCat will no longer support or assist with a specific version of BlueCat software or hardware.

The End of Life (EOL) date is typically 6 months after the End of Maintenance (EOM) date. This gives customers up to 18 months to effectively plan and perform a hardware or software upgrade.

End of Compatibility (EOC)

The date at which point a specific version of BlueCat software will no longer be compatible with a specific BlueCat hardware version.

An End of Compatibility (EOC) announcement typically occurs when a new major software release will not run on older hardware.

BlueCat will endeavor to provide our customers with 6 months’ notice prior to the release of new software that will no longer be compatible with older hardware.

Note

BlueCat recently simplified its End of Life (EOL) definitions. BlueCat continues to honor commitments made in prior announcements. Should you have any questions or concerns, please contact Customer Care. (Updated: May 2014)

Product Announcements

The following bulletins provide specific information on EOL announcements: