BlueCat appreciates the challenges and budgetary constraints associated with upgrading your hardware, software and service offerings. That’s why we place a high priority on providing timely product End of Maintenance (EOM) and End of Life (EOL) information. BlueCat’s policies are designed to give you sufficient lead time and information to determine how the EOL of a specific hardware platform, software version or service offering may impact your organization.
End of Maintenance (EOM)
The last day patches and bug fix updates will be released for a specific version of a product.
BlueCat Customer Care may continue to assist customers running End of Maintenance (EOM) versions up until the related End of Life (EOL) date; however it is strongly recommended that customers begin to plan for an upgrade. Customers who continue to use End of Maintenance (EOM) platforms past the milestone dates do so at their own discretion.
We endeavor to provide our customers with 12 months’ notice in advance of the product EOM date so that they have adequate time to plan an upgrade.
End of Life (EOL)
The last day a product will be supported by the BlueCat Customer Care team.
The End of Life (EOL) date is typically 6 months after the End of Maintenance (EOM) date. This gives customers up to 18 months to effectively plan and perform a hardware or software upgrade.
BlueCat simplified its End of Life (EOL) definitions. BlueCat continues to honor commitments made in prior announcements. Should you have any questions or concerns, please contact Customer Care. (Updated: May 2014)
For additional details, hardware information and historical End of Life announcements, please refer to: KB-8655 – Product End of Life (EOL) Details.