We’re in this together

Our people really do make the difference

BlueCat is proud of our ongoing commitment to working with our valued customers to ensure that our solutions achieve their desired results. We are committed to listening to your feedback and helping you resolve your issues quickly and professionally.

We know that 24/7/365 support is a minimum requirement for most organizations. BlueCat Care goes well beyond basic support to provide you with the highest possible level of care from our dedicated team of experts who thrive on helping you solve problems. Whether you choose Technical or Enterprise Support, you will be in good hands.

We’re with you every step of the way

Our historical hardware failure rate is well below industry standards. However, should your appliance require repair, we will dispatch one of the best hardware partners in the industry to remedy the issue right away. We provide full warranty on all hardware and appliances, and offer both standard (next business day) and premium (4-hour) options for on-site hardware repair. See the Customer Care Handbook in the Care Portal for more information.

Our support services include:
  • Online Care Portal
  • Technical Support Team
  • Industry-leading on-site hardware support
  • Value-added Technical Account Manager program

Contact Support

Log in to the Care Portal.

Call Support

North America: +1.866.491.2228

Outside North America: +1.416.646.8433

Europe: +44.8081.011.306

Email Support


Support Resources

End of Life Process

Review our product End of Life (EOL) policies

Security Updates

Up-to-date information on potential security issues

  • “BlueCat migrated us from VitalQIP with zero downtime. Incredible.”

  • “BlueCat techs have never failed me when I needed their expertise. Thank you for hiring top notch personnel.”– Texas Workforce Commission.

  • “BlueCat Support is OUTSTANDING. Not only with this case but with every case I have ever opened. The techs are very knowledgeable and willing to assist/teach as well. I love BlueCat. They have set the bar very high”
    General Services Administration

  • “We needed a vendor to support us, and BlueCat gives us the support we need.”
    – Anthony Grenham, Network Administrator at the University College Dublin

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