We’re in this together

Our people really do make the difference

We know 24/7/365 support is a minimum requirement for most organizations. BlueCat Care goes well beyond basic support to provide you with the highest possible level of care from our team of dedicated experts.

Our team is made up of highly qualified, trained and certified people who thrive on helping solving problems and providing exceptional customer service. The team is made up of a stable roster of seasoned and dedicated teams for our clients.  Whether you choose our standard Customer Care offerings or go the extra mile with us by engaging in our Technical Account Management Program, you will be in good hands.

We’re with you every step of the way

Our support services include:
  • Online Care Portal
  • Technical Support Team
  • Industry-leading on-site hardware support
  • Value-added Technical Account Manager program

Contact Support


Login to the Care Portal.

Call Support

North America: +1.866.491.2228

Outside North America: +1.416.646.8433

Europe: +44.8081.011.306

Email Support

support@bluecatnetworks.com

Support Resources


End of Life Process

Review our product End of Life (EOL) policies

Security Updates

Up-to-date information on potential security issues

  • “BlueCat migrated us from VitalQIP with zero downtime. Incredible.”

  • “BlueCat techs have never failed me when I needed their expertise. Thank you for hiring top notch personnel.”– Texas Workforce Commission.

  • “BlueCat Support is OUTSTANDING. Not only with this case but with every case I have ever opened. The techs are very knowledgeable and willing to assist/teach as well. I love BlueCat. They have set the bar very high”
    General Services Administration

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