BlueCat Care Portal

BlueCat’s online support portal is available to all our customers. It provides access to a wide variety of tools and technical information to help you manage and get the most out of your BlueCat investment.

Available 24/7/365, the Care Portal is the best way to interact with our Customer Care team and the ideal place to start when you have a question or a potential issue.

How you benefit:

  • Response time to severity 1 issues consistently exceeds SLAs
  • After submitting a case, triage and solutioning commences within minutes, if not immediately
  • 24/7/365 access to a globally deployed team
  • Access to security patches, product information, solution updates and more
  • Access to Knowledge Center resources

Already a BlueCat customer?  Request a Care Portal account now.

 

  • “Tech was quick to help me find the issue, I can’t say enough good things about your support personnel.”– Marshfield Clinic

  • “My request was handled in a timely fashion, and to my complete satisfaction. Thanks.”– State University of New York (SUNY) at Binghamton

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