Ignore DNS at your Peril

Many organizations are not giving their DNS the attention it deserves. What happens if it’s neglected for too long? This blog was guest written by Mathew Chase.

BY Jim Williams

Learn more from Mathew Chase’s webinar on how busy IT executives can leverage DNS or read his thoughts on cybersecurity in our Cybersecurity Spotlight series.

It’s easy to ignore DNS.

Microsoft in particular has made it so. Microsoft DNS automatically deploys in the Active Directory environment, so you set up your servers and forget about it. And 90 percent of the time, it works.

But ‘90 percent of the time’ in a high-functioning IT organization is a horrible metric. When you actually do something important that is truly reliant upon DNS or DHCP, like run a call center, something that works 90 percent of the time is a huge problem.

DNS is the fundamental backplane of your network. It’s how everyone inside your organization accesses resources in and outside your network. All of your applications that have to talk to each other rely upon it. In complicated load balancing scenarios on a global network, DNS is crucial. And let’s not forget this important point: Active Directory doesn’t function without DNS. Period. All of your authentication systems for Microsoft components are built on underlying DNS records.

The people who have often best understood and paid attention to DNS are, unfortunately, primarily on the other side of the fence – hackers. In the early days, DNS was the quick way to conduct reconnaissance to map networks and identify hostnames and prime targets on a network. For many network administrators, DNS is just a means to an end: ‘I put in my DNS server and I’m done.’ That’s where their understanding of it frequently stops.

Ignoring DNS is something you do at your own peril.

When properly administered and configured, DNS yields very good information. It tells us what’s happening, where people are going and what they’re doing. In modern cybersecurity environments, we’re always concerned about a bad actor on our network. How do we determine when people are either compromised or acting in a way that is uncommon for them to act? DNS can provide valuable clues.

Every malicious web address starts with a DNS request. DNS firewalls are exceptionally good at disrupting these queries, whether through a threat feed or custom-built policies. DNS-based security also allows for visibility into the IP address space and DHCP, allowing network administrators to see who’s requesting IP addresses on the network and where they’re going with them.

Of course, any addition to the security stack begs the question of how it will be managed. Is the new solution going to take more people? How much more money is it going to cost me? And what’s my return on investment? Good solutions that can solve problems at a network level, and don’t require a lot of end user configuration, can really help improve your security posture. DNS, DHCP, and IP address management enterprise solutions provide that, along with all the reliability and redundancy required in stable operations. But from a security perspective, you gain network layer defenses with almost no impact to end users. The cost of administration to security benefit has always weighed in my favor.

Mathew Chase

Mathew most recently was vice president of IT for Inovalon, which provides cloud-based platforms and data analytics for the healthcare industry. He has deep experience with DNS and its implications for cybersecurity and other digital transformation initiatives. He got his start in IT in the mid-90’s at the Las Vegas Review-Journal, when he was pulled off his desktop publishing shift to help the newsroom become one of the first in the U.S. to produce their paper electronically. Career highlights include the IT operations manager for resident shows at Cirque du Soleil and the CIO for a U.S. government health insurance commission.

Jim Williams

Jim is a 20 year veteran of early and growth stage tech companies and is passionate about bringing transformative concepts to market. In his current role as VP of Marketing BlueCat, he’s focused on translating some arcane DNS technology into stories about digital transformation and how CIOs are delivering business value. He came to BlueCat from Influitive, where he evangelized the concept of Advocate Marketing to accelerate revenue growth. In other roles he helped architect Eloqua’s growth from initial traction to IPO in a variety of marketing leadership roles. He studied at the University of Massachusetts Amherst.

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