Making it simple for you to find fast, actionable and accurate solutions
To successfully implement, manage and maintain your business-critical IP Address Management (IPAM), DNS and DHCP infrastructure, you need great technology backed by quality customer support. The BlueCat Networks Customer Care team is your single point of contact for technical expertise, support and product resources. Our team is made up of highly qualified Technical Support Analysts who have a long history of working with the BlueCat Networks solutions you use every day. Their specialized expertise, combined with a commitment to delivering responsive and proactive customer support, ensures that your organization will receive timely, consistent, high quality technical support when you need it.
A Full Range of Best-in-Class Services
- 24/7/365 technical support via our Care online portal, email or telephone
- Online case management with monitoring and alerts
- Knowledgebase, Download Center and Community forum
- Access to product updates and releases
- Critical patch notification
- Global 5-hour on-site hardware repair available
- Optional premium Technical Account Management (TAM) services
Care – The Complete Online Support Experience
To help you make the most of your BlueCat Networks IPAM investment, our Care online support portal provides the self-service tools and resources you need, when you need them.
