Making it simple for you to find fast, actionable and accurate solutions
To successfully implement, manage and maintain your business-critical IP Address Management (IPAM), DNS and DHCP infrastructure, you need great technology backed by quality customer support. The BlueCat Networks Customer Care team is your single point of contact for technical expertise, support and product resources. Our team is made up of highly qualified Technical Support Analysts who have a long history of working with the BlueCat Networks solutions you use every day. Their specialized expertise, combined with a commitment to delivering responsive and proactive customer support, ensures that your organization will receive timely, consistent, high quality technical support when you need it.
A Full Range of Best-in-Class Services
- 24/7/365 technical support via our Care online portal, email or telephone
- Online case management with monitoring and alerts
- Knowledgebase, Download Center and Community forum
- Access to product updates and releases
- Critical patch notification
- Global 5-hour on-site hardware repair available
- Optional premium Technical Account Management (TAM) services
Available best-in-class 5-hour on-site hardware repair will change the way you think about IPAM uptime and business continuity.
IP Address Management (IPAM), DNS and DHCP are business-critical. To ensure maximum uptime for your IP core services, you need a reliable solution backed by quality support. BlueCat Networks' new lineup of IPAM, DNS and DHCP physical appliances is designed to deliver enhanced hardware resiliency and lights-out management. Physical appliances from our new hardware lineup purchased with a support and maintenance agreement are available with 5-hour on-site hardware repair 24/7/365 in major markets.
Our unique global on-site repair service maximizes uptime and business continuity by eliminating the need to 'swap out' your BlueCat Networks hardware appliance in the event of a component failure. In the event of a failure, BlueCat Networks Customer Care will dispatch a technician directly to your data center to repair the faulty unit. By adding on-site repair, you gain the peace-of-mind that, should a hardware issue occur, a technician can be on-site within 5 hours to repair your appliance and rapidly restore service. Our-best-in-class on-site repair service eliminates the need to ship a unit out for repair or replacement, migrate data to a new system or upgrade a replacement appliance.
5-hour on-site hardware repair available 24/7.
Our 5-hour on-site hardware repair service is available around the clock to ensure the availability of your mission-critical IP infrastructure and core services. For hardware issues that cannot be resolved remotely by our Customer Care team, BlueCat Networks will rapidly dispatch an authorized technician, who will arrive at your site within 5 hours after your issue has been logged with Customer Care. The technician will repair or replace any faulty components and restore your BlueCat Networks hardware appliance to full operational condition.
