Making it simple for you to find fast, actionable and accurate solutions
To successfully implement, manage and maintain your business-critical IP Address Management (IPAM), DNS and DHCP infrastructure, you need great technology backed by quality customer support. The BlueCat Networks Customer Care team is your single point of contact for technical expertise, support and product resources. Our team is made up of highly qualified Technical Support Analysts who have a long history of working with the BlueCat Networks solutions you use every day. Their specialized expertise, combined with a commitment to delivering responsive and proactive customer support, ensures that your organization will receive timely, consistent, high quality technical support when you need it.
A Full Range of Best-in-Class Services
- 24/7/365 technical support via our Care online portal, email or telephone
- Online case management with monitoring and alerts
- Knowledgebase, Download Center and Community forum
- Access to product updates and releases
- Critical patch notification
- Global 5-hour on-site hardware repair available
- Optional premium Technical Account Management (TAM) services
Technical Account Manager Program (TAM)
Our Technical Account Manager Program is a natural extension of our standard maintenance and support program. Your designated Technical Account Manager acts as your skilled partner and champion, providing enhanced support services and proactive account management customized to meet your organization's end-to-end business needs.
Your assigned TAM provides personalized service and a wealth of technical expertise and practical experience delivering solutions for even the largest and most complex IP environments. Our TAMs average nearly a decade of industry experience and have multiple certifications and extensive training on BlueCat Networks solutions. Whether you need assistance to prepare for a network upgrade such as transitioning to IPv6 or DNSSEC or want to maximize the resiliency of your DNS/DHCP infrastructure, your TAM will help you stay ahead of the curve.
