Making it simple for you to find fast, actionable and accurate solutions
To successfully implement, manage and maintain your business-critical IP Address Management (IPAM), DNS and DHCP infrastructure, you need great technology backed by quality customer support. The BlueCat Networks Customer Care team is your single point of contact for technical expertise, support and product resources. Our team is made up of highly qualified Technical Support Analysts who have a long history of working with the BlueCat Networks solutions you use every day. Their specialized expertise, combined with a commitment to delivering responsive and proactive customer support, ensures that your organization will receive timely, consistent, high quality technical support when you need it.
A Full Range of Best-in-Class Services
- 24/7/365 technical support via our Care online portal, email or telephone
- Online case management with monitoring and alerts
- Knowledgebase, Download Center and Community forum
- Access to product updates and releases
- Critical patch notification
- Global 5-hour on-site hardware repair available
- Optional premium Technical Account Management (TAM) services
Best-in-Class Customer Care and Support
BlueCat Networks leads the way in delivering innovative, high value support services including 24/7 technical support, an online customer care portal, industry-leading on-site hardware support and a value-added Technical Account Manager program. The BlueCat Networks Customer Care technical support team is your single point of contact for technical expertise, product resources and timely response. Our Customer Care professionals are IPAM gurus who will go the extra mile to ensure that your IPAM implementation meets or exceeds your expectations.
People
Our people are IPAM experts who go the extra mile to ensure that your solutions are backed by unbeatable services and support
On-Site Service Available
In the event of an outage, a technician dispatched by BlueCat Customer Care can be on-site in your data center within 5 hours to repair your appliance and restore service.
Self Serve
Submit and manage cases online and rapidly find the solutions you seek 24/7/365 via our Care support portal.
Value Add
Engage a BlueCat Networks Technical Account Manager for in-depth technical expertise and personalized Customer Care and support.