Meridius: Warranty and Support (North America)The Meridius Email Gateway Appliance is backed by BlueCat Networks’ team of Client Care professionals who are available when you need a hand. There’s no need to do this on your own. Let BlueCat Networks’ Client Care professionals help you, so you can free your end-users from the daily barrage of spam and viruses. They will thank you for it. Warranty & Support Details: Your network is critical to your organization’s success. Although security is crucial, so is product support. This is why every BlueCat Networks appliance ships with a Critical Care Limited Warranty. As a customer, you have the option of extending the length to the full 1, 2, or 3 year term of either our Platinum Support and Maintenance package. | Support Type | | | Hardware Replacement | Next Business Day* | • | Telephone Support | 24/7, 365 days/year | • | 8-6 EST, M-F | • | 1 hour support(Tracked Average Response — 9 Mins) | • | 4 hr Business Response | | Online Support | 24/7, 365 days/year | • | 8-6 EST, M-F | • | 4 hour response (tracked average response — 28 Mins) | • | 24 hr Response | | Technical Escalation | • | Client Care Support Portal | • | Software Upgrades | • | Preferred Customer Status for New Product Releases | • | Discounted Lab Units and Passive Standby Units. | • |
|
*For additional information, please contact us at 1.866.491.2228 or fill out our Contact Us form. |
