BLUECAT CAREERS

BlueCat offers employees opportunities for professional growth and to work with leading-edge technologies in a rapidly growing market. Join our team today.

Technical Support Analyst

BlueCat Networks is looking for a dynamic, self-sufficient individual looking to start or develop a career in technical product support. The Technical Support Analyst works directly with customers on a daily basis to resolve technical product issues, and also acts a primary point of contact for questions about BlueCat's products. Working as part of the Customer Care team, the Technical Support Analyst is part of a worldclass team and organization that strives to ensure that Customers receive the answers and/or solutions required in an efficient and effective manner that meets or exceeds turnaround expectations. This position reports directly to the Manager, Technical Support.

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Duties & Responsibilities

  • Provide customers with electronic and telephone-based technical product support;
  • Configure and troubleshoot BlueCat's products, including Adonis (DNS/DHCP) and Proteus (IPAM);
  • Work in a 24/7 environment with the flexibility to work rotating shifts (including potential for participation in a night shift i.e.: 11:00pm – 7:00am ET);
  • Track support case activity in an automated support portal;
  • Produce and publish customer-facing knowledgebase content;
  • Willingness to participate in the Support On-Call rotation.

Qualifications

  • Strong understanding of internet and network technologies such as DNS, DHCP, TCP/IP, SMTP, SNMP,
    WINS, and FTP;
  • Hands on experience with ISC BIND and DHCPD;
  • Background or experience with networks in mixed OS environments including Linux, Unix, Microsoft as well as supporting network gear such as Cisco, F5, Juniper and others;
  • Knowledge of Linux and Microsoft Windows operating systems;
  • Familiarity with Java, PostgreSQL, or JBoss is an asset.
  • Strong oral and written communication skills;
  • Ability to quickly learn new technologies;
  • Excellent problem solving and time management skills;
  • Ability to work under pressure and make sound decisions;
  • Education: university degree or college diploma in a computing-focused discipline;
  • Fluency in languages (other than English) would be an asset

IP Address Management, DNS and DHCP Solutions